Privacy Policy

Your privacy is important to us. This policy outlines how we collect, store, and use your personal data in compliance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2016.

“The Haulage Family” is a trading name of The Haulage Family Ltd, registered at Eleven Brindley Place, Brunswick Square, Birmingham, B1 2LP. References to “we”, “us”, and “our” refer to the company. References to “you” refer to any user of our Website or services.

We may collect the following types of information:

• Personal details provided via forms (name, address, phone number, email)
• Transaction and order information
• IP address and browser data
• Cookie data to recognise your preferences and enhance your experience

Your information may be used for:

• Processing orders and providing after-sales support
• Sending updates (if you opt-in)
• Improving our services and understanding how the Website is used
• Supporting business operations through third-party services (e.g. data processing)

We will never sell or misuse your personal information, and third parties we work with are not permitted to use your data for their own purposes.

In rare cases, your data may be verified outside the European Economic Area (EEA) for payment processing. It will not be transferred or used outside the EEA for other purposes.

Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device to:

• Remember your preferences
• Track site usage and improve content
• Support secure transactions

Note: Cookies do not store personal details like your name or address.
You can disable cookies in your browser settings, but some Website features may not function correctly without them.

Our Privacy Policy applies only to our Website. If you click a link to another website, please review their privacy policy separately.